1. Who we are

Praktijk by Yusra, established in Haarlem, registered with the Chamber of Commerce under number 42189605. Contact: info@praktijkbyyusra.com.

2. Applicability

These terms and conditions apply to all appointments, services, and products that you book or purchase via this website.

3. Appointments and payment

Your appointment is confirmed upon receipt of the confirmation. Payment takes place during the consultation following the treatment, unless otherwise agreed. All prices are in euros and include VAT (where applicable).

4. Cancellation and rescheduling

You can cancel or reschedule your appointment free of charge up to 48 hours in advance. After that, the conditions of our Cancellation Policy apply.

5. Right of withdrawal

If you book online, you have a statutory cooling-off period of 14 days from the moment of booking. By scheduling your appointment within this period, you agree that the treatment will take place within the cooling-off period. Your right of withdrawal expires after the treatment has been performed. If you cancel before the treatment, our Cancellation Policy applies.

6. Treatment and Liability

- For every treatment, we discuss the procedure, possible risks, and expected result with you. You only consent to the treatment after you have received this information.

- You are required to provide complete and accurate information in advance regarding your health, medication use, allergies, and previous treatments.

- We perform every treatment carefully and professionally. Because every body reacts differently, we cannot guarantee a specific result.

- Follow the aftercare instructions you receive from us. We are not liable for complaints arising from you providing incorrect information or failing to follow the aftercare advice.

- Praktijk by Yusra has professional liability insurance. Our liability is limited to the amount paid out by this insurance in the case in question.

- This limitation does not apply in the event of intent or gross negligence.

7. Complaints

Do you have a complaint? Email us within 14 days at info@praktijkbyyusra.com. You will receive a response within 14 days.

8. Applicable law

These terms and conditions are governed by Dutch law.